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FAQs (Frequently Asked Questions)

The following FAQ will assist Africa Online Uganda customers address some of the more basic questions they may have regarding our services.

If for any reason the FAQ below does not provide you with the information required, please contact our customer support hotline or e-mail for personalized assistance.

Title Filter     Display # 
# Article Title Hits
1 After successfully connecting I cannot see the home page or surf the WEB. 678
2 What are the symptoms of a noisy line? 655
3 The line has a lot of static and interference (Lines with static will also cause inexplicable disconnection). 663
4 Is the modem really communicating? 635
5 The error message ‘No dial tone’ keeps coming up. 677
6 The modem keeps redialing without connecting. 701
7 During Verifying username and password I get disconnected or; After verifying username and password I get disconnected or; I keep getting – ‘you have been disconnected by the remote computer after logging on’. 851
8 When trying to connect I keep getting the response: ‘Verifying username and Password’. THEN ‘Enter your password’. 637
9 When trying to connect, I keep getting the response: ‘Dial up networking could not negotiate a compatible set of network protocols – check the TCP/IP Settings’. 584
10 When trying to connect using the default number I keep getting either one of the following: “Line Busy” or “No Carrier” or “No Answer”. 697
 
Africa Online is the preferred Premium Provider of Communication Solutions in Uganda. You are able to reach us through our Head office in Kampala on +256 414 258 143 / +256 312 211 200 / +256 772 221 700/800/60.