Africa Online Tanzania offers a number of value added services to our consumer and business customers.

Roaming Services

The Africa Online Roaming Service allows our dial-up customers in Tanzania to connect to the Internet from almost any country in the world using their local Africa Online email address. To do this, our customer would need to login to the roaming software installed on their computer free of charge by Africa Online, select the country he or she is in, and then choose a roaming member ISP from the list and connect. It’s that easy! The advantages of using the roaming service is that there is no change of email address as you travel, it saves our customer on telephone costs as you access through a local number, and support is available locally in the country that our customer is in, that is, you call a roaming member ISP that you use connecting for support in case of any difficulties.

Customer Self Care Utility

Dial-up customers are able to change their passwords, view their usage, and see their invoices, from their home or office using a Web based self care utility tool. While business customers can add and remove users from their end through their system admin or It personnel that has been given access to use that tool.

24 Hour Customer Support

Africa Online Tanzania provides around the clock customer telephone support at the Dar Es Salaam NOC to service the needs of home and business users alike. You can contact our customer support hotline at any hour on +255-22-2116090 . We also offer on site support between 08:00 to 17:00 from our offices in Dar Es Salaam, Mwanza and Arusha.

Anti Virus Scanning

Africa Online Tanzania provides server-side anti virus scanning on e-mails passing through our mail server. This complimentary service provides a first level of defense against the possibility of a virus attack

Anti Spam Facility

Africa Online Tanzania provides an anti-spam facility to our customers. This service aids in preventing customer inboxes from being flooded with “junk” email. Please contact us to have this complimentary service enabled for you today.

Bandwidth Monitoring Tool

The MRTG monitoring tool is provided to Africa Online Tanzania business customers to assist them in self-monitoring of their bandwidth consumption. If you are a business customer, contact us to have the MRTG monitoring service enabled for your business or organization.